Polisi Privasi

1. Introduction

This notice explains how MOHAMAD AKBAR BIN MOSTAPAR @ MUSTAFA, the operator of baikibumbungbocor.my (“we”), collects, uses, stores and shares personal data relating to enquiries and roofing services.

This notice covers information provided by telephone, SMS, during site visits or through your authorised representative, as well as technical information that may arise when you browse our website.

2. Information Collected

Depending on your enquiry or requested service, relevant information may include:

• Your name and contact number.
• Your property address, district and access instructions.
• Details of the roofing problem and building or roof type.
• Photographs you provide or authorise us to record.
• Communications, quotations, work approvals, invoices, payment and warranty records.
• Technical information such as IP address, browser type, access time and security logs, if recorded by the website server or systems.

Collection is limited to information relevant to the purposes of the transaction.

3. How Information Is Used

Information is used to:

• Respond to enquiries and contact you.
• Check your location, roofing needs and team availability.
• Prepare quotations and arrange inspections or work.
• Manage payments, service records and warranty matters.
• Handle complaints, disputes and customer requests.
• Protect website security and meet legal obligations.

Where work photographs identify you, occupants or a private address, appropriate permission will be obtained before they are used for marketing.

4. Your Choices & Rights

You may choose what information to provide. However, without necessary contact, location or work details, we may be unable to prepare a quotation, arrange a visit or provide a service.

Subject to applicable law, you may request:

• Access to personal data we hold about you.
• Correction of inaccurate or incomplete information.
• Withdrawal of consent for processing that relies on your consent.
• An end to use of your data for direct marketing.
• Prevention of processing likely to cause damage or distress, where that right applies.
• Data portability where legal conditions and technical feasibility are met.

Send written requests by SMS to 014-923 3929. Identity verification may be required. Withdrawal may affect services requiring the information and does not remove lawful record-keeping obligations.

5. Sharing Information

Information may be shared as necessary for the stated purposes with:

• Teams or contractors assigned to inspections and repairs.
• Hosting, technology support and administration providers supporting our operations.
• Professional advisers handling accounts, disputes or legal obligations.
• Authorities where disclosure is required or permitted by law.
• Other parties where you give the required permission.

We do not sell customer personal data. Access by parties supporting our operations is limited according to their duties and applicable data protection obligations.

If a provider processes data outside Malaysia, the transfer must meet applicable legal requirements, including safeguards and consent where required.

6. Cookies & External Links

Depending on website, hosting and plugin configuration, cookies or similar technologies may support website functions, security and browser preferences.

If analytics or advertising tools are enabled, relevant providers, purposes and controls must be explained through appropriate notices or cookie settings. Consent will be requested where required.

You can manage or delete cookies in your browser. Blocking some cookies may affect certain functions. Browsing the website alone is not treated as blanket consent for all purposes.

Telephone and SMS buttons open applications on your device. Applications, telecommunications networks and external websites are subject to their providers’ own privacy policies.

7. Security & Retention

We take reasonable steps to protect personal data against unauthorised access, use, loss or disclosure, including limiting access to those who need it for their duties.

Information is retained as needed for enquiries, work, payments, warranties, complaints and legal obligations. Data no longer needed will be deleted, destroyed or anonymised using appropriate methods.

No electronic transmission or storage method guarantees absolute security. If a data incident occurs, required actions and notifications will be carried out under applicable law.

8. Changes To This Notice

This notice may be updated when services, processing practices or legal requirements change. The current version and update date will be displayed on this page.

Additional notification or fresh consent will be provided or obtained where required. For privacy requests, use the contact details below.